Open position: Customer Service Specialist (maternity leave substitute)

We are looking for a Customer Service Specialist for a maternity leave substitute. Your main task is to provide service excellence to external and internal customers. You will serve as the interface between global customers and our own organization, ensuring high level of customer satisfaction. You will communicate with production planning, operations, sales, finance and product line managers.

Your daily tasks include order processing, lead time follow up, order confirmations, supporting our global order-delivery chain, invoicing, communicating with accounting for payment allocation and supporting in courier shipment arrangements. Responsibilities may also include sales reporting and CS development, for which the tasks will be separately defined according to your abilities. You will succeed in this position if you are service driven, positive, organized, proactive and you pay attention to details. The job would start as soon as possible and we are offering fixed term contract ‘till 14.3.2024. The detailed requirements for the position are listed below.

Education: BBA level, preferably from International Business, or corresponding amount of work experience

Job experience: At least 2-3 years in Customer Service/ international business/ import/ export/ logistics

Professional skills: Fluent spoken and written Finnish and English, understanding of working with Incoterms and processes, experience in using SAP ERP system, (Excel, Word, PowerPoint, Outlook)

Personal abilities: Service-driven, dynamic, flexible, independent self-starter, able to handle pressure in a fast-moving environment, enthusiastic to gain new skills, logical problem solver, pedantic, able to work across different cultures.

Apply now

Please, send your application, CV and salary request to our HR Manager Hannele Makkonen at hannele.makkonen@inion.com as soon as possible. We will handle applications as they arrive and start interviewing potential candidates immediately.

For further information about the position, please call Kristiina Rautio (Customer Service Specialist) +358 50473 9357 Mon—Fri 10—11 and 13—14.

About us

Inion Oy is a medical device company focused on the development and commercialization of innovative biodegradable and bioactive implants for Specialty Orthopaedics, Craniomaxillofacial and Spinal applications. Inion’s core expertise is commercialization of biodegradable implants made from its proprietary Inion® family of biomaterials. Our focus is to provide complete solutions for target surgical procedures.

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